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For Windows to work properly, it must read and write data from your computer's hard drive continuously. Even when you are not creating documents or saving files to the hard drive, Windows reads and writes temporary data and files to enable multitasking and preserve operations in its cached memory. When Windows encounters a problem trying to read or write data to a hard drive, flash drive or optical disc, you may see an error such as "The request could not be performed because of an I/O device error" or something similar. The error could be the result of a defective or failed disk or drive. However, the error may also be the result of drive connectivity issues or a corrupted Windows driver or registry entry.

Step 1

Shut down the computer and restart it. If you see an I/O error only once, restarting the machine may fix it without further action. Sometimes, the Windows SWAP file, or temporary cache file, may become corrupted by spyware or poorly written software that writes too much data or reduces the size of the SWAP file temporarily. If this occurs, Windows may report an I/O error stating it cannot read or write data to the "C:" drive. Restarting the computer flushes the temporary cache files and fixes the problem. However, you should run your anti-malware or antivirus software after restarting the computer to avoid software related I/O errors in the future.

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1. I cannot login to my computer.
Solution: Check to ensure that CAPS LOCK is turned off. Check to ensure that the all cables are plugged in properly. Reboot your computer and retry logging in.

2. I will be on vacation or away from my office, and I would like to setup my email to send an automatic response to people who send me email.
Solution: Vacation Messages help page.

3. I would like to setup my email to forward email to my personal or home email account.

Solution: E-mail Forwarding with  WebMail.

4. My computer is acting strangely and applications keep crashing.
Solution: Between 60 and 80% of all unusual computer problems are solved by rebooting your computer. Please reboot your computer, and if the problem persists, use the IT Service Request form to report the problem. Please be sure to include in your description the error message(s) you have received.

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